HOW MAY WE HELP YOU

Customer Service by Email

9:00 am to 5:00 pm from Monday to Friday

If you are a current customer, please type your Account Number or SwissIPcom phone number in the subject line.

Product Information:Sales@Swissipcom.ch
Interested in SwissIPcom service? Please contact our sales department.

Billing and payment:Billing@Swissipcom.ch
Questions about your bill? Please provide us with the following information:
Invoice Number and Detailed description of the billing issue.

GeneralCustomerService:Service@Swissipcom.ch

Questions about SwissIPcom?

Please let us know of any service issues you may have and we will help you to resolve them. If you would like to change your rate plan, let us know here.
Please send the following information if applicable:
• Name of your Internet Service Provider
• Brand and model of modem & router
• Brand and model of your telephone
• Brief description of your home network (computers, routers, hubs, switches, firewall software)
• Detailed description of the issue you are having and when the problem started

Installation Issues:Support@Swissipcom.ch

Need technical assistance with a new installation?

Our qualified Technical Support Representatives can guide you through the setup.
Please include the following information in your correspondence:
• Name of your Internet Service Provider
• Brand and model of modem router
• Brand and model of your telephone
• Brief description of your home network (computers, routers, hubs, switches, firewall software)
• Detailed description of the issue you are having
• Call-back number and best time to call you

Mailing address:

Voice ip communications GmbH
Ifangstrasse 72
8153 Rümlang
Zurich-Switzerland
TEL: 044-2005455
Directions: Map